Q: Is there a contract requirement? 

A: No, Apex Dental Claims operates on a month-to-month agreement. We understand that each practice's needs may evolve over time, so we offer this convenient arrangement with a 30-day cancellation notice required. Our goal is to build a long-lasting partnership based on the value we bring to your practice, rather than tying you down with long-term contracts.

Q: How do you connect to the office? 

A: We prioritize the security and confidentiality of your practice's sensitive data. Apex Dental Claims utilizes an end-to-end encrypted remote connection system.

Q: What are the requirements needed from the office? 

A: For a seamless collaboration with Apex Dental Claims, we have some basic requirements to optimize our services and deliver the best results. Your office will need to provide a dedicated computer for the exclusive use of our billing team. This computer should have your dental software, digital radiography software, and anti-virus software installed.

Additionally, you have the option to use your server if it runs Windows 10 or higher. This is the preferred choice for most offices as it eliminates the need to purchase a dedicated computer if one is not already available. Our team will work closely with your office's IT professionals to ensure a smooth setup and integration, making the onboarding process hassle-free.

Q: How will I stay informed about the progress of my claims? 

A: At Apex Dental Claims, we believe in transparent communication. You'll receive a report every three weeks with the status of your claims. Our dedicated support team is also readily available to address any questions or concerns you may have on a specific claim or explanation of benefits that you may have received in the mail.

If you have any additional questions or specific inquiries about our billing services or how we can benefit your endodontic practice, don't hesitate to reach out to us. Our dedicated team is ready to assist!